What it does
Reads a product review's star rating, text, and reviewer name, then drafts a reply that acknowledges specifics from the review rather than a generic thank-you, and for negative reviews includes a path to resolution without admitting fault the store hasn't confirmed. Groups reviews by rating so a batch of five-star reviews can be answered faster than a one-star review needing care.
Install
This skill isn't packaged in an installable registry. It's a plain SKILL.md file you can copy directly. Copy it from the SKILL.md tab and save it at the path for your assistant:
Use it in your AI assistant
Claude Code
.claude/skills/product-review-responder/ (or ~/.claude/skills/product-review-responder/ for all projects)
GitHub Copilot (VS Code)
.github/skills/product-review-responder/
OpenAI Codex
.codex/skills/product-review-responder/
Cursor
.cursor/skills/product-review-responder/ (or ~/.cursor/skills/product-review-responder/ globally)
Compatibility
WordPress with WooCommerce active, using either core product reviews (comments) or a reviews plugin. Needs read access to review content and write access to post a reply comment.
The complete SKILL.md for this skill:
---
name: product-review-responder
description: Use when a user wants replies drafted to WooCommerce product reviews, whether a single negative review needing care or a batch of reviews to clear.
---
# Product Review Responder
## When to use
One or more product reviews (star rating plus text) need a reply, and the tone should match whether the review is positive, neutral, or negative.
## Procedure
1. Read the review's star rating, text, and reviewer name, and note any specific detail mentioned (a feature, a defect, a delivery issue).
2. For 4-5 star reviews, draft a short thank-you that references the specific detail the reviewer mentioned, not a generic "thanks for your review".
3. For 3 star reviews, acknowledge the specific complaint and briefly note any relevant fact already on the product page (e.g. sizing guidance) without over-explaining.
4. For 1-2 star reviews, acknowledge the issue directly, avoid defensiveness, and offer a clear next step (contact support, a linked returns page) rather than a promise the store hasn't authorized.
5. When processing a batch, group by rating and process 5-star reviews first since they need the least customization.
6. Flag any review mentioning a safety issue, defect, or legal complaint for human escalation instead of drafting a standard reply.
## Guardrails
- Never admit fault, promise a refund, or promise a replacement on the store's behalf, only offer to connect the reviewer with support.
- Never post a reply automatically, always leave it as a draft for someone to approve first.