What it does
Reads the customer's completed order and matches it against products that are commonly purchased alongside it or are logical accessories or refills, then drafts a short single-product cross-sell email rather than a generic "you might also like" grid. Skips sending a suggestion when no genuinely related product exists rather than forcing an unrelated pairing.
Install
This skill isn't packaged in an installable registry. It's a plain SKILL.md file you can copy directly. Copy it from the SKILL.md tab and save it at the path for your assistant:
Use it in your AI assistant
Claude Code
.claude/skills/cross-sell-email-writer/ (or ~/.claude/skills/cross-sell-email-writer/ for all projects)
GitHub Copilot (VS Code)
.github/skills/cross-sell-email-writer/
OpenAI Codex
.codex/skills/cross-sell-email-writer/
Cursor
.cursor/skills/cross-sell-email-writer/ (or ~/.cursor/skills/cross-sell-email-writer/ globally)
Compatibility
WordPress with WooCommerce active. Needs read access to the completed order's line items and to product category or attribute data for finding related products.
The complete SKILL.md for this skill:
---
name: cross-sell-email-writer
description: Use when a user wants a post-purchase email written that suggests one genuinely related product based on a customer's completed order.
---
# Cross-Sell Email Writer
## When to use
A customer has a completed order and the store wants a short follow-up email suggesting a related product, sent a few days after delivery rather than at checkout.
## Procedure
1. Read the completed order's line items and identify what was purchased.
2. Look for a genuinely related product, a refill, accessory, or item frequently bought alongside it in order history, not just any product in the same category.
3. If no clearly related product exists, say so rather than forcing a pairing just to fill the email.
4. Draft a short email, under 120 words, that references the specific item purchased and explains in one line why the suggested product fits with it.
5. Time the send for a few days after expected delivery, not immediately at purchase, so it reads as a helpful follow-up rather than an upsell at checkout.
6. Include a single clear product link and call to action, don't turn it into a multi-product grid.
## Guardrails
- Never suggest a product just because it's popular if it isn't actually related to what the customer bought.
- Never send the email automatically without the order's delivery status being confirmed, and always leave it as a draft for review before sending.