Write a WooCommerce post-purchase review-request email sequence

Write a post-purchase review-request sequence for a WooCommerce home goods store:

PRODUCT CATEGORY: [cast iron cookware], typical time before a customer has really used
it enough to review it: [10-14 days after delivery, not immediately]
INCENTIVE POLICY: [a $5 store credit for leaving any review, positive or negative,
never an incentive tied to a positive rating specifically]
EXCLUDE: [any order with an open support ticket or a return/refund filed in the last 30
days]

Write the sequence:

1. Email 1, sent 12 days after delivery, not immediately at delivery, since a review
   requested the day a cast iron pan arrives is a review of the unboxing, not the
   product, and asking too early produces shallow reviews that don't help future buyers
   decide.
2. Frame the ask around a specific, useful question ("how's the seasoning holding up
   after a few uses" or "any trouble with sticking") rather than a generic "how did we
   do," since a specific prompt produces a more useful review for future shoppers and
   also feels less like a form email.
3. State the incentive clearly and note explicitly that it applies regardless of star
   rating, since an incentive that's only paid out for 5-star reviews is both against
   most marketplace and ad platform policies and produces reviews that read as fake to
   other shoppers, undermining the exact trust signal a review section is supposed to
   provide.
4. Email 2, a single follow-up at day 21 for non-responders only, with no further
   escalation after that, since more than two review requests starts to read as
   pressure rather than a reminder.

Judgment call already applied: this segment excludes anyone with an open support ticket
or a recent return, since inviting someone who just went through a bad experience to
publicly review the product either produces a review that damages trust unfairly (if
their specific issue was already resolved) or, worse, invites a negative review from
someone who should be getting personal customer service attention first, not a review
request.

Replace the bracketed product category, timing, and incentive with your own.