WooCommerce

Draft a WooCommerce return and refund policy page

A scenario prompt for writing a return policy for an apparel store that covers the exceptions merchants usually forget, final sale items, customer-paid return shipping, and delivery-date windows.

Works with Claude / GPT720 uses 4.3

The prompt

woocommerce-return-refund-policy-page
Write the return and refund policy page for a WooCommerce apparel store with these
facts:

STORE: [Marlow & Finch, women's outerwear]
STANDARD WINDOW: [30 days]
CONDITION REQUIRED: [unworn, tags attached, original packaging]
RETURN SHIPPING: [customer pays return shipping unless the item arrived damaged or
wrong]
EXCEPTIONS: [clearance and final-sale items marked as such at checkout are not
returnable; custom monogrammed items are not returnable]
REFUND METHOD: [original payment method, 5-7 business days after the warehouse
receives the item]

Write the page with these sections, in order:

1. A one-sentence summary of the policy up top, since most visitors are scanning to
   answer one question ("can I return this") and shouldn't have to read the whole page.
2. The standard return window and condition requirements.
3. A clear statement of when the 30 days starts: from the delivery date on the tracking
   record, not the order date, since a customer whose order takes 8 days to arrive
   shouldn't lose a third of their window to shipping transit time.
4. The exceptions list, written so a customer who bought a final-sale item can't
   plausibly claim they didn't know, meaning the exclusion needs to also be restated at
   the point of purchase, not just buried here.
5. How refunds are issued and the realistic timeline, including the fact that the
   customer's bank may take a few extra days to post it, so support isn't fielding "it's
   been 6 days, where's my refund" tickets for something outside the store's control.
6. A short note on international returns if applicable, since return shipping cost from
   overseas can exceed the item's value and that should be addressed explicitly rather
   than left for the customer to discover.

Replace the bracketed facts with your store's actual policy.

A policy page that states the delivery-date rule and the final-sale exclusion up front prevents the two most common support disputes: “the 30 days should start when I got it” and “nobody told me this was non-returnable.” Both are cheap to head off in the copy itself.