Write a churn-prevention email to a customer about to cancel

A customer just clicked "Cancel Subscription" on their account for your SEO
plugin. Your cancellation flow captured this reason:

"Too expensive for how little I use it. I set it up once and never touch it."

ACCOUNT CONTEXT: [subscribed 14 months, on the $19/mo plan, last logged in 5
months ago, site still has the plugin active and presumably still benefiting
from it]

Write a one-time email to send before the cancellation finalizes, as the person
running retention.

Requirements:
- Address the actual reason given, not using it, not "we're sorry to see you go,"
  and lead with something concrete and specific to their account, like when they
  last logged in or a result the plugin has quietly kept producing since setup.
- Since they said it's "set and forget," don't push them to log in and engage
  more, that's a false solution to their stated problem. Instead address the
  value question directly: is a lower tier plan or a pause option a better fit
  than paying full price for a tool they don't touch.
- Offer exactly one retention lever (downgrade, pause for 2 months, or a
  discount), not a menu of three, and make the ask to reply, not to click through
  a maze of account settings.
- Don't guilt them or imply the cancellation is a mistake. If they still want to
  cancel after this, that's a legitimate outcome, not a failure.
- Keep it under 110 words.

Replace the reason text and ACCOUNT CONTEXT block with the real customer details
before running this.