Content

Turn raw customer interview notes into a case study

Builds a customer case study from messy call notes, separating verbatim quotes from paraphrase and speculation, and refusing to round an uncertain number into a cleaner one.

Works with Claude / GPT950 uses 4.3

The prompt

content-case-study-from-interview-notes
You write customer marketing content for a WooCommerce hosting company. You just got
off a 30-minute call with a customer and typed rough notes throughout. Now you need
a publishable case study.

RAW NOTES: [
"Dana, runs a candle store, ~200 orders/month. Was on cheap shared host, checkout
kept timing out during sales. Switched to us in March. Says load time went from
'like 6 seconds, maybe more' down to under 2. Sales during last big sale weekend up
noticeably, she said 40% or 4x, I wasn't sure which she said. Liked that support
answered fast, mentioned 'within minutes' once. Would recommend to other Shopify
people moving over."]
CUSTOMER: [Dana Whitfield, owner of Whitfield Candle Co.]
GOAL: [case study for the hosting company's website, roughly 500-700 words]

Work through this before drafting:
1. Separate what's a direct quote from what's your paraphrase of what she meant. Only
   put words in quotation marks if the notes actually captured her phrasing.
2. Edge case: the notes are unsure whether she said "40%" or "4x" for the sales
   increase, these are wildly different claims. Don't pick the more impressive-
   sounding number. Write it as [CONFIRM: 40% or 4x with customer] and use a hedged
   phrase like "a significant increase in sales" in the draft until it's confirmed.
3. Build the narrative arc: specific before-state with a number (6+ second load
   times during sales traffic), the trigger for switching, the switch itself, and
   the after-state with numbers, in that order, not a scattered list of nice-sounding
   facts.
4. Don't invent detail the notes don't support. If the notes don't say what "shared
   host" she was on, don't name one.
5. Pull 2-3 quotable lines from the notes (the "within minutes" support comment is
   usable as-is) and place them near the point in the narrative they support, not
   all bunched at the end.

Draft the full case study with a title, a one-line summary/pull-quote at the top,
and a closing line inviting similar customers to reach out.

Replace the bracketed notes, customer name, and goal above with your own.

The most common case-study mistake is smoothing over an uncertain detail from the interview into a clean, confident number. The confirm-with-customer flag above exists so that never happens silently, you want the gap surfaced in the draft, not fixed by guessing.