What it does
Answer, transfer and resolve customer queries on one platform across multiple agents It is one of the abilities the 3CX Free Live Chat, Calls & Messaging plugin exposes, so an AI agent connected to your site can run it for you.
Input schema
| Field | Type | Required | Description |
|---|---|---|---|
| input | string | Required | What you want this ability to do, in plain language. |
Output schema
| Field | Type | Description |
|---|---|---|
| result | string | The result produced by the ability. |
Permissions
The agent's WordPress user needs these capabilities. Grant only what's listed here, never a full admin account.
🔒 edit_posts
How an agent calls it
Agents call this ability by name and pass the inputs it needs. A call looks roughly like this:
{
"ability": "wp-live-chat-support.answer-transfer-and-resolve-customer-que",
"args": { "input": ... }
}The agent runs the ability, then hands the result back for you to review before anything is published.